Like a compass, I help you find your way to success. Whether its my practice building phone coaching sessions or my in office trainings you and your practice will see results. Call 928-710-0166 or email me below in the box provided.
Suzanne Robinson was born and raised in Ohio. She is the President and CEO of Practice with Honor, a practice building company and The Money Doctors LLC, an onsite overdue accounts recovery business that includes the training of a staff member to become the accounts expert in that practice. She has over 25 years working experience in the dental field, 34 years in business management and she is a certified life coach.
Suzanne’s first management position was at the age of 18 with the Lawson Companies in Ohio. She started out as a clerk and within months was offered a management position. This position focused on the nuts and bolts of running a business. Ordering, scheduling staff, setting up marketing materials, resolving staff in fighting and focusing on profits and minimizing loss. At the age of 19 she was promoted to corporate general manager training new owners of franchises in the food industry. Her dental training started at the age of 27.She started in dentistry as a dental assistant overseas in England with the Air Force clinic at Upper Heyford. To take advantage of this program she had to commit to at least 1000 hours as a volunteer dental assistant. She was gifted the same training as the Air Force men and women to include all manuals and testing. After 3 years she returned to the states and realized she missed the nuts and bolts of running a business. She chose practice management and has remained there ever since.
Her human resource background came from over 34 years of business management, small business management courses and studying human behavior and communication skills. She has chosen to learn from mentors throughout her career who are leaders in the business industry. Dick Barnes DDS, Raleigh Pinsky marketing and promotions expert, Zig Ziglar and many more.
She is a certified life coach. Suzanne received her certification as a life coach with the Southwest School of the Healing Arts. This intensive coaching program provided the tools that enhanced her relationship and communication skills that have helped doctors and staff alike, to challenge them to be the best they can be. Coaching deals with relatively healthy people who want to improve their lives in specific areas. Some of those areas could be, changing careers, finding a healthy relationship, taking your business to a new level, stopping procrastination, losing weight or deepening your self-understanding. She assists others with stress management as well as time management, goal setting and creating action plans. Life coaching can lead you to a more balanced productive happier life. This new life will better reflect your personal values and priorities. It differs from therapy in that the focus is more on the present and future than the past, more on goals and behaviors than emotions and emotional patterns. This makes her a unique, ideal trainer/practice solutionist for assisting practices and practice leaders in moving forward faster.
Suzanne is also a published author and columnist. 2002 Dental Fee Plan printed her first article on increasing case acceptance. 2003-2006 she became a featured bi monthly writer for an online magazine called The Soko as well as a featured Q & A columnist on relationships . A few of her articles are:
Success: Define it and Achieve it Getting it Done in The Soko
Be In Control - Without Being A Control Freak First Published On Line at The Soko
How To Collect On A Loan To A Friend Getting it Done in The Soko
How To: Deal With Change Let's Get Personal in The Soko
How to Get Organized for the Holidays Happy Holidays in The Soko
How To: Stop Making Excuses Pros & Cons in The Soko
Lecturing: In 1993 she lectured locally on a monthly basis for 3 years with AWEE, (Arizona Women’s Employment Education) speaking on personal and professional growth to include how to become the ideal employee. She was also a guest lecturer with local professional groups and the local county courts speaking primarily on relationship building.
In 2003 she did a workshop in Florida, at the office of Dr. Diane Wright, Senior LVI advisor, on how to live and work with honor to enhance the overall patient and staff experience.
In December 2007 she consulted with Dr. Doug Bowman's office on a variety of topics.
In September 2008 she did a workshop on team building at the office of Dr. Doug Bowman.
In December 2008 and March 2009 she did a workshop on team building and practice building in the office of Dr. Tanya Orr.
She has assisted many dentists and staff in practice building, getting new patients in the door, overcoming unprofitable behaviors, resolving staff related issues and much more with her phone coaching. She is an avid volunteer as well.Suzanne has been volunteering for different organizations since 1993. Her present volunteer effort is with CASS Dental Clinic for the Homeless in Phoenix, Arizona. She has been a regular volunteer since January 2006. She is using her expertise in increasing profits through marketing, promotions and practice strategies to move this nonprofit organization into a self supporting entity. Recently she acquired a free website and hosting through Officite. Check out www.cassdentalclinic.org.
She also keeps one pro bono dental practice as a client in her repertoire of clients. When that client is done amazingly another one shows up. Her average gift of time is one year.