Practice with Honor...more than Practice Building.
“Drawing on over 25 years experience in Dental Practice Building and Staff Training, I consistently change lives and practices for the better. My solutions become part of your daily life. I will provide your team with the confidence that will improve their roles as 'Patient Advocate,' which will serve to increase revenue, staff loyalty and job satisfaction, as well as reduce stress - essentials for a lifetime of change. Your practice success is an outcome I take personally.” -Suzanne Robinson CC, Owner, Practice With Honor
Revive your Practice - Increase Your Cash Flow - starting with the following solutions:
Case Acceptance: Coming from a mindset of ‘Patient Advocate,’ your Treatment Coordinator will learn to better converse with patients regarding finances for important healthcare. He or she will also learn to create Treatment Action Plans that will have your patients saying “YES!” Additionally, they will learn how to work your unscheduled treatment report with the same results. Production, and overall health and satisfaction of your patients will increase.
"My case acceptance rate, on average, is 98%, and as a practice builder I know the importance of getting patients to say "Yes!" to treatment. I have learned that the best practice building results are achieved by helping others. I assist staff to help their patients achieve their oral health goals, acting in a role of 'patient advocate.' It is that simple. My scripts and tips can make all the difference. Additionally, I make weekly calls to your TEAM after reviewing their weekly tracking sheet, so we can talk about specific patients/cases. We will brainstorm on why someone did not schedule, and I will assist them in how they could have moved that patient forward, if that was a possibility. Some patients are just not ready, some can not find the funds, but many who could schedule and do not, are not given the information needed to move them forward. That is where I fit in." ~ Suzanne Robinson CC, Practice With Honor
Scheduling: Your Scheduler(s) will learn Effective Scheduling, how to increase appointment commitments, decrease No-Shows and cancellations, how to fill holes in the schedule, and effectively converse with the patient so your office, not your patient, has control of the schedule.
Telephone Skills: Your TEAM will learn how to turn prospective New Patients on the phone or through email and Facebook inquiries, into New Patient appointments and loyal patients who refer to your practice.
Front Office Systems: Increasing efficiency and organizational skills, your TEAM will learn how to best implement Front Office Systems using individual strengths and minimizing individual weaknesses. We will modify those systems together, if necessary.
Reactivating Patients: Reconnecting with those patients overdue for Recall, or who have failed to schedule treatment, takes a certain skill set. Your TEAM will learn how to Reactive Patients, getting them back into the schedule and referring to your practice.
Affordable Marketing Strategies: Your TEAM will be motivated to think like entrepreneurs, and build loyal patient relationships. Your new patient numbers will increase with affordable marketing tools and methods uniquely focused on your community demographics and practice philosophy. You, the TEAM LEADER and business owner, will learn how to support and energize your TEAM. Through this, you will enjoy a renewed sense of enthusiasm as you learn how to effectively motivate your TEAM for success.
Contact Suzanne Robinson CC, Dental Practice Consultant, Practice Builder, Staff Trainer and Certified Life Coach directly @ 928.710.0166 - Or, Use the Form Below!
Suzanne Robinson for over 25 years delivers as a Practice Builder, Staff Trainer and is a Certified Life Coach for professionals. She is moving doctors, staff and practices forward, faster. For more information please call: 928-710-0166.