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· “Suzanne’s extensive dental experience combined with her Life
Coaching techniques is a winning combination for any dental practice. Every
office can benefit from her knowledge and expertise, ranging from increasing
your office production to solving office staff conflicts. Her positive approach
to life is contagious!” ~ Sandy Wilkinson, OM for Dr. Howard Farran
(DentalTown.com) and his practice Today's Dental
· "Thank you for increasing our production 52%!" ~ Dr.
Douglass Bowman, Ohio
· "I personally just took over a dental practice in a small
town called Fremont, Ohio. We were going along ok, but felt we needed a
consultant to help build teamwork and help with our cancellation problems. I
searched the Dental Town Message Board and came across Suzanne Robinson of
Practice With Honor, and was I glad I found her. Suzanne and her associate
Marie O'Neill RDH are very authentic, down-to-earth women who have worked in
the trenches for many years, and have a lot of great ideas and suggestions to
help you the dentist assume leadership, and help build staff confidence, so
they can perform their tasks at a higher level. Sue can help your office in so
many ways, especially improving communication skills, and confidence
building. She follows up after she works with your staff to make sure
they continue doing what they are supposed to be doing, and are using the
systems put in place. I highly recommend her and I will continue to
use her to continue to move my office forward. I highly recommend
Sue Robinson and Marie O'Neill RDH for practice management." ~ Dr.
Douglas Bowman, DDS, MS, Ohio
· "Your practice doesn't need a laser, or a Cerec, or -- IT
NEEDS SUE!! We've been working with Sue for almost a year. Almost a year ago I
didn't know if our business would still be open in a year. I was determined to
try, but at a loss for what to do. We'd hit hard times in Michigan, and my
patients were saying no to treatment regularly. We didn't know what to do. Then
came Sue. In nothing more complicated than some hour long conference calls
every few weeks, from the other side of the country, Sue righted our ship. The
economy in Michigan has gotten steadily worse over the last year, with many of
our patients losing their dental benefits. Despite that, with the tools that
Sue has given us, our patients are saying yes to treatment again, and we are
focused back where we need to be. She helped us trim the excess fat and take
home paychecks again. I'll be honest, I think times are going to be hard for a while,
that is just the way of it, but thanks to Sue, we have to tools to make it for
the long haul. She is truly an angel." ~ Dr. Daisy, DentalTown.com
Member
· "I want to tell you about a gem I found, Suzanne Robinson
CC is a practice solutionist and certified life coach. She is the owner of
Practice With Honor and has been on the front lines of practice building in
dentistry for over 25 years. My practice and my life have never been the
same. Over the 30 years I have been a dentist I have used several well
known practice consultants, but they did not possess that unique
understanding of building a practice like Suzanne does. She
loves dentistry. She understands the mind of the patient and the
dentist. She calls herself a Practice Solutionist, because she finds
unique creative solutions to building a practice according to that doctors
personality and philosophy. No cookie-cutter approach. She rolls up her sleeves
and takes a personal interest in the success of her client and does not accept
failure. She understands our local community, rural America, and that
is a plus for me. I still consult with her when needed." ~ Dr.
Rodney Brimhall, Endodontist, Prescott, AZ
· "One and a half years ago, I acquired an existing dental
practice that was in a state of decline. Sue has been a valuable advisor during
the practice's revitalization. First, she has been a terrific sounding
board for me. Sue helped me identify and prioritize goals for practice growth.
She strived to keep me on track and out of procrastination mode by setting time
frames for these goals. Sue has provided easy, low-cost marketing ideas that
brought new patients into the practice and kept new patients interested in us.
Through her Life Coach skills, I am developing as a leader who can guide myself
and staff toward achieving goals, while keeping the focus on work/family
balance. Thanks Sue!" ~ Jan Williams DDS, Ohio
· "I am not generally a believer that miracles happen
overnight, but thanks to Sue I do believe that they can happen in a couple of
weeks. Our office took a downward turn. We didn't know what to do. Then came
Sue. Sue was seriously an angel that flew in and helped us gain control, regain
confidence, and turn around our situation despite the terrible economic
circumstances in GM country. After several hour long conference calls, we have
increased our production and our new patient flow, and we feel really good
about the future. She gave us very simple and affordable action plans that
worked. Put quite simply, SHE SAVED US! I cannot thank her enough. THANK YOU
SUE!!!!" ~ Dr. Daisy, DentalTown.com Member
· "Suzanne Robinson's ‘Living with Honor Seminar’ is a
seminar whose time has come! My staff and I have attended numerous seminars,
which directed us to design the proper recall systems, develop mission
statements, write goals, etc, but none taught us to Practice Dentistry from our
Hearts! Suzanne is raising the consciousness of all by teaching us to
Live, Work and Love with INTEGRITY! Our office is now functioning at its
highest state and having fun! Thanks Suzanne. " ~ Dr.
Diane Wright, LVI Senior Clinical Instructor
· “Sue has brought a tremendous amount of organization, positive
new ideas and policies to our office. We have seen a dramatic increase in our
production and collections, as well as a reduction in our no-show appointments!
She helped our staff appreciate each other and develop a wonderful work
environment. I highly recommend her for practice growth and success
consulting." ~ Natalie Choi, RDH from the office of Dr.
Sid Davis, Flagstaff, AZ
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BEFORE SUE – AFTER SUE
Testimonials
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· “As a dental assistant, I look back at “Before Sue” and think of
what a “No Frills” dental office we were. Sure, we were friendly and
courteous, but “After Sue,” we realized that there is so much more to a
professional and successful dental office than being nice. Sue has an
amazing get up and "git-r-done" energy, which is contagious.
She possesses an ability to recognize a person’s strong points and
activate them within that individual. Our office has undergone a lot of
positive changes brought on by Sue’s gentle but firm push. Thanks Sue!!!!”
~ Jennifer Hurley, Dental Assistant from the office of Dr. Sid
Davis, Flagstaff, AZ
· "The beauty and expertise of Suzanne Robinson lies in her
ability to enhance the strength of an individual as well as the collective
identity and ability of a dental practice. While identifying any weakness that
may hinder a person personally and professionally, Suzanne guides with the
wisdom and experience of a seasoned professional. Her tenacity and dedication
is tempered by her compassion, sense of humor and love for the well-being of
her clients, and the success of the practice. This is accompanied by her
ability to understand the vision of a practice and those involved, which
enables all to be successful through growth.
· Suzanne moves a practice forward efficiently and effectively
with a modern understanding of the changing demands of patients and clients
alike. This is balanced by a genuine desire to help others and to help them
help themselves.
The work that I have done
with Suzanne has broadened the horizon of my own capabilities and the gifts
that I can bring to our patients and our practice. For this I am sincerely
grateful for the opportunity to work with the wonderful woman I call ‘Synergy
Sue.’” ~Cameron Juarez, Office Coordinator for Dr. Sid Davis, D.D.S.,
P.C., Flagstaff, AZ
· “I started the CASS Dental Clinic for the
Homeless in January 1, 2001. The CASS Dental Clinic for the
Homeless is now one of the largest volunteer dental clinics in the
nation. We have several hundred volunteer dentists, hygienists, and
assistants. We also have several hundred dental, hygiene, and assisting
students. All of these community and student volunteers treat the
homeless oral health needs in a comprehensive manner. The clinic does
hygiene, root canals, crown and bridge, dentures, implants and large
cosmetic cases.
· Suzanne came to me several years ago and offered her services on
a volunteer basis. At the time, I had no idea what she could
offer, and how important her services would be in assisting us in
serving the homeless. Suzanne immediately became a weekly
volunteer. Not only did her volunteer time allow her to help the
homeless, this time also allowed her to make a
comprehensive assessment of our operations. Very soon after
starting her volunteering at our clinic, she began working on
the following.
a.
She put in place our AHCCCS billing system. We were
just starting to bill AHCCCS for some of the work we do on the
homeless. Suzanne streamlined our billing process. This
allowed us to become much more efficient at our billing and increased our
revenues from AHCCCS billing. This, of course, is a crucial
revenue stream to a non-profit clinic such as ours.
b.
Suzanne built our website. Suzanne worked with
Officite, and set up our new website. Before Suzanne built the site
for us, she convinced Officite that they should donate the site and all of the
monthly maintenance required. She then set about constructing our
site for us. She worked closely with Officite on a daily basis
to get the site up and running. She continues to work on our site to
keep it as current as possible.
c.
Suzanne assisted with my staffing needs. This piece,
I felt was the most critical piece that she brought to our
clinic. Suzanne let me know what was working and what was not. She
was able to articulate what I could be doing better in the clinic, how I could
improve my communication with and management of my staff. She
was able to see what employees should be doing, should be doing
better, which employees are not appropriate for our clinic, which
employees are being under utilized, and how the communications between
staff can be improved. As I wrote earlier, I felt this is the
most important aspect to get right to achieve a
high functioning office.
Suzanne continues to volunteer her time
by assisting us in a variety of areas at the homeless clinic. I
will tell you that she knows ‘the dental office’ inside and
out. When I need advice in any area of dentistry…..my first call is
to Suzanne. Once in awhile, I even call her for advice in areas
not at all related to dentistry!" ~ Kris Volcheck DDS,
MBA, Dental Director, CASS Dental Clinic for the Homeless
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